Stores

GENERAL FAQs

How much does freight cost?

Free delivery is available on all orders within our designated delivery locations and delivery days.

Please refer to the Shipping Policy for full details. 

 

Can I return a product if I am not happy with it?

Goods will only be accepted for return if:

  • Returned within 30 days from the date of delivery, unless it was an “indent order”
  • Received undamaged and unused
  • Received in their original packaging and the packaging is in its original condition

Please refer to the Returns Policy for full details.

 

How do I open a 30-day trading account?

Simply download and complete the Credit Application Form and return it to us. 

 

I already have an account, how do I request an online login?

Simply register here. 

 

DISPENSER FAQS

Soap not coming out of Purell/GOJO manual push button dispensers?

Check that the pod has soap in it. If yes, contact Customer Service to send out a service technican.

 

Soap not coming out of Purell/GOJO automatic dispensers (1.2L pods taking D batteries?)

Check the pod has soap in it. If yes, try changing the batteries. If it's still not working, contact Customer Service to send out a rep or service technican. 

 

Soap not coming out of Purell/Gojo LTX automatic foam dispenser (700ml pods has built-in motor/battery)?

Check the pod has soap in it. If yes, contact Customer Service to send out a rep or service technican to change the built-in motor. 

 

Chemical not pumping from Promax chemical dispenser?

Check if the chemicals are in the bottles and water is turned on. If yes to both, contact Customer Service to send out a rep or service technican. 

 

Chemical and/or water is leaking from Promax chemical dispenser?

Turn off water immediately, and contact Customer Service to send out a service technican. 

 

Chemical leaking from dishwasher dispenser?

Turn off motor on dispenser immediately, and contact Customer Service to send out a service technican. In the meantime, use dishwashing powder until a service technican can inspect it. 

 

No chemical is being pumped into dishwasher?

Is the dispenser turned on both at the machine and power point? If yes, contact Customer Service to send out a service technican.  

 

Everything is coming out wet from the dishwasher?

Check the rinse aid drum still has chemical and change drum. If the problem continues, contact Customer Service to send out a service technican.