Stores

RESPONSE TO THE CORONAVIRUS (COVID-19)

UPDATED 30 MARCH 2020 

Key points:

  • Open to existing customers only
    • Account Managers working from home and part-time → please email orders to sales@tbcdistribution.com.au 
    • Stock pickups by appointment only
    • Turnaround times may be slower than usual due to increased demand → your patience is appreciated
  • Closed to both the general public and new business customers → In readiness for when we return to normal, download our product catalogue here
  • Stock Update: Low and out of stock of selected items → Full details below
    • Purell hand sanitiser out of stock until further notice
    • Bulk orders may not be possible at this time 
    • Paper products may be restricted to avoid stockpiling
  • Hand Hygiene Resources: Download here

OPEN TO EXISITING CUSTOMERS

We will continue to monitor and adhere to government guidelines. At present TBC Distribution remains open to existing account customers. Measures we have taken to ensure the health and wellbeing of our staff and customers include:

  • Hand sanitiser in all delivery vans
  • Surface sanitiser in all delivery vans in the form of Trifecta spray and wipe
  • Each delivery driver has been issued with a mask to use at their own discretion
  • Hand sanitiser throughout the office

Account Managers Working From Home + Part-Time

In addition to the above measures, and in line with the Government’s recommendation of social distancing, our Sales team will be working from home and will not be making customer visits at this time. They will also be working reduced hours – two days per week – for the period between 30/03 to 9/04. They of course remain contactable via phone and email. I encourage you though to email your orders to sales@tbcdistribution.com.au

Stock Pickups By Appointment Only

The TBC Distribution office and warehouse remains open however, all visitors are now strictly by appointment only. This includes any order pickups. Please place orders via telephone and email and arrange a suitable pickup time if you would prefer this over delivery.

Turnaround Times

During this challenging time, I ask that you please be patient with the team who are working around the clock to get your orders out to you. As such, you may experience some delays with order delivery, responses to emails and in answering telephone calls. Please trust that we are working towards fulfilling all requests.

CLOSED TO THE PUBLIC AND NEW BUSINESS CUSTOMERS

Due to uncertainty around stock availability, we have made the tough decision to close our doors to the public until further notice. This includes businesses who do not currently have a 30-day trading account with us, and individuals who have made a cash purchase in the past. Our first priority at this time is to our existing and loyal customer base.

We will of course be accepting new customers once things returns to normal, we are unfortunately unable to predict when that will be. In the interim, we encourage businesses interested in partnering with us once things return to normal to download our product catalogue here.

STOCK UPDATE

Due to global demand a number of items are low in stock or out of stock. Unfortunately, many of our suppliers are unable to provide any specifics or an ETA. 

  • Hand sanitiser – low stock
  • Surface wipes – low stock
  • Toilet paper – low stock of jumbo toilet roll only
  • Masks – out of stock
  • Hand soap – low stock
  • Paper towels – low stock
  • Facial tissues – out of stock
  • Gloves – low stock

We also cannot predict possible unforeseen circumstances that may affect our ability to supply all products at the same levels.

The quickest way to get a stock update is to login to your account and check individual products. If you don't already have an online account, request one here.

Bulk Orders

We are working towards securing stock once it becomes available as well as sourcing alternative brands and solutions. Any stock we do receive is likely to be in small quantities. Whilst the natural reaction may be to purchase additional stock, we may be unable to facilitate bulk orders at this time. When stock does arrive, we will endeavour to supply to as many customers as possible.

Purell Hand Sanitiser + Pump Bottles – Out of Stock

A recent statement from the manufacturers of Purell, GOJO Industries, indicated…

During the week ending on March 28, 2020, we will only ship product intended for critical prioritized end-users, as determined by the federal government, including healthcare, first responders, grocery stores, the U.S. Military, and certain government facilities.

As such, we do not anticipate receiving stock in the foreseeable future. We are researching alternative brands to continue to be able to offer hand sanitiser.

There is also a global shortage of components, i.e. bottles, pumps, etc. We do not see the situation improving for quite some time. We strongly recommend holding onto any dispenser bottles you do have on hand so that you may reused with a bulk fill option.

Paper Products

Paper products including toilet paper, paper towels and tissues are low in stock. One of our key suppliers has advised us that, in an effort to restrict stockpiling or hoarding, limits will be imposed on paper products and new dispensers effective immediately.

As a result, we will monitor stock levels and backorders over the coming weeks and make a decision accordingly.

HAND HYGIENE POSTERS

We encourage you to promote the importance of hand washing among your staff and guests. A range of hand washing posters are available here.

 

Thank you for your continued support and understanding during these challenging times. Please take care of yourself and stay safe.

 

Regards,

Shane Signature.png

Shane Leigh
Managing Director